Return Policy

Last Updated: April 2026

1. Right to Cancel

In accordance with the Israeli Consumer Protection Act, 5741-1981 and Consumer Protection Regulations (Transaction Cancellation), 5771-2010, you have the right to cancel a transaction under the conditions detailed below.

2. Cancellation Period

• Standard cancellation: You may cancel a transaction within 14 days of receiving the product or receiving the disclosure document (whichever is later), as required by law.
• Persons with disabilities, senior citizens, or new immigrants: You may cancel within 4 months of the transaction date, receipt of the product, or receipt of the disclosure document (whichever is later).

3. Return Conditions

• The product must be in new condition, unused, in its original packaging.
• Damage caused by the customer will not qualify for a full refund.
• Custom-made products cannot be returned, except in cases of defects.

4. Cancellation Fee

As permitted by law, we may charge a cancellation fee of 5% of the product price or ₪100, whichever is lower.

5. Defective Product Returns

If you received a defective product or one that differs from your order:

• Contact us within 48 hours of receiving the product.
• We will send a technician for inspection or collect the product.
• You will receive a replacement or full refund, including shipping costs.
• No cancellation fee will be charged.

6. Warranty

• Manufacturer's warranty: All our products come with a 2-year manufacturer's warranty from the date of purchase.
• Extended warranty: Extended warranty of up to 5 years is available for purchase.
• Warranty covers manufacturing defects and malfunctions under normal use.
• Warranty does not cover damage caused by negligence, unreasonable use, or force majeure.

7. Return Process

1. Contact us by email or phone with your order number.
2. We will arrange product pickup.
3. Refund will be processed within 14 business days of receiving the returned product.
4. Refund will be issued to the original payment method.

8. Contact

For return requests or questions:

Email: info@module.co.il